For all full price items, we accept returns within 30 days of receiving your order if it's in perfect condition, unworn, and with the tags still attached. For all sale and markdown items, we accept returns within 14 days of receipt.

We offer easy UK returns, please generate your return via our returns portal here. Please retain your physical proof of postage until you have received the refund back into your account.

All returns must be dropped off at the post office. Returns cannot be sent via Royal Mail lockers or postboxes. Online purchases cannot be returned in-store, as our stores currently operate on a separate inventory and returns system from our online platform.

We accept returns for all full price items within 30 days of receiving your order if it's in perfect condition, unworn and has the tags still attached. For all sale items or orders placed with a voucher code, we accept returns within 14 days of purchase. We are unable to accept the return of earrings for hygiene reasons.

For international returns please use the link here to generate your returns. Please note that you will be responsible for the cost of sending the return back to us, and make sure you retain your physical proof of postage until you have received the refund back into your account.

Please follow the link here ourur returns portal. Enter your order number beginning with NC and your postcode or email.

We accept returns for all full price items within 30 days of receiving your order, for all sale or markdown items we accept returns within 14 days of receipt. 

It can take up to 10 working days to process your return after your order arrives back with us. You can track your return via the Royal Mail website using the barcode number on your proof of postage receipt or via the original returns link sent to you by email. An email will be sent to you once your return is with the warehouse, and a further email will be sent once the refund has been processed. Please ensure you keep your physical proof of postage receipt until the refund is in your account.

We are unable to accept returns of lingerie, jewellery, fragrance, bath & body products for hygiene reasons. If you'd like to return swimwear, please make sure it still has the protective slip for sanitary reasons otherwise we won't be able to refund you.

We are unable to accept store returns at our warehouse.

For store orders, please return to one of our stores within 30 days for full price items and 14 days for sale or markdown items and our staff will issue you with an exchange or refund.

Once you’ve finished with your rental, put it back in the bag it came in and send it back using the pre-paid returns label. For any other enquiries please contact Zoa’s team directly at customersupport@zoarental.com where one of their rental experts will be able to help you.

Nobody’s Child is not responsible for incorrect items returned to us. While we’ll try to identify and return such items, we cannot guarantee this. 

If we can locate the item and you wish for it to be returned, you will need to cover the associated delivery costs.

If your item is faulty, please use the return portal to generate a return label to send this back to us. If you are unable to generate a returns label for your faulty item, please contact heretohelp@nobodyschild.com with your order number and pictures of the fault and a member of the team will be happy to help.

No. Each order must be returned separately. Multiple orders cannot be combined into one return. Attempting to do so may result in delays, failed returns, and a delayed refund. A £4 return fee applies per return.

Length too long? Waist not fitting quite right? Skip the return and make it fit. 
The secret to long-lasting clothing begins with finding your perfect fit. That’s why we offer you a seamless tailoring service, so you can love your clothes for longer – in a quick stitch.
Find out more.

Yes, exchanges are now available through our returns portal.

Simply select the exchange option when processing your return. Both Instant Exchanges and Standard Exchanges are now available, these do not include the return fee and have complimentary standard delivery.

Instant exchanges are sent out as soon as requested, after a pre-authorisation charge, and standard exchange require the products to be received and approved, prior to the exchange being dispatched.

Exchanges are subject to stock availability at the time we process your return. Due to the nature of our business and high demand for our products, we cannot guarantee that the requested item will be in stock when your return is received.

Exchanges are not currently available when your order is dispatched with InPost.


Unfortunately we cannot off exchanges for international customers at this time.

Yes. We offer both Instant and Standard Exchanges. There is no returns fee and complimentary standard delivery on all exchanges.

Instant exchanges are dispatched as soon as requested, after a pre-authorisation charge.

Standard exchange require the products to be received back to our warehouse and approved, prior to the exchange being dispatched.

No. We offer complimentary exchanges across both Instant Exchanges and Standard Exchanges. 

Instant exchanges require a £1 pre-authorisation charge, that will be released once your original item is returned. If you do not return the original item within 14 days of the exchange, this payment method will be charged for the non-returned item.

Your exchanged product price will be consistent to the original product price when purchased. 

Contact our customer service team at heretohelp@nobodyschild.com. The team are available from Monday to Friday 9am to 5pm.