Once you’ve placed your order, you’ll receive a confirmation email to let you know we’ve got it. Our dedicated warehouse team will then get to work, carefully packing your items and sending them on their way to you.

As soon as your order is dispatched, we’ll send you an email with a tracking link so you can follow your order’s journey to your doorstep. Keep in mind that delivery dates are estimated—sometimes your order may arrive a little earlier or a bit later than expected, but rest assured, delays are rare and we’re here to help if needed.

If your tracking information hasn’t updated in three days, don’t worry! Just contact us and we’ll be happy to help track it down.

Please use our Returns Portal to track your return, and refund. 

Once you’ve posted your return, it can take a few days for the parcel to arrive at our warehouse. From the date your return arrives at our warehouse, please allow up to 14 days for us to process your refund. You’ll receive an email once your return has been received, and another email to confirm when your refund has been processed. Please note, it can take 3-7 working days for the refund to appear in your account after we’ve processed it.

We kindly ask that you only contact us if you haven’t received your refund within 5 working days after receiving the email confirming your refund is being processed. This helps us focus on processing refunds quickly for everyone.

We are unable to accept the return of lingerie, jewellery, fragrance, bath & body products for hygiene reasons. If you'd like to return swimwear, please ensure the protective sanitary strip is still intact otherwise we will be unable to issue a refund

Online purchases cannot be returned in-store, as our stores currently operate on a separate inventory and returns system from our online platform. 

We strive to ensure that every order is perfect, but we know that sometimes things can go wrong—though rest assured, this is very rare. If you find that an item is missing from your order, we’re here to support you.

Possible Reasons for Missing Items:

• Out of Stock at the Time of Order: The most common reason for a missing item is that it was out of stock when your order was placed. If this happens, you will have automatically been refunded for the out-of-stock item. Check your email for a notification of the refund, which should have been processed at the time of your order. Please allow 3-7 working days for the refund to appear in your account.

• Separate Shipments: Please note that fragrances are shipped separately due to their handling requirements. If you’ve ordered a fragrance, it might arrive in a different parcel. In some cases, other items in your order may also be shipped separately depending on order size and specific packing requirements. 

What to Do Next:

• Check Your Email and Order Details: Before contacting us, please double-check your order confirmation and any follow-up emails for details on your order status. This can help clarify if an item was out of stock or shipped separately.

If you’ve checked your emails and are still unsure why an item is missing, or if you haven’t received your refund, please don’t hesitate to reach out to our lovely customer service team—they’re always here to help!
Thank you for your understanding and for shopping with Nobody’s Child.

We accept the following payment methods in the UK: Visa, Visa Debit, MasterCard, Apple Pay, Google Pay. We also accept PayPal and Klarna.
For international customers local payment providers are available at checkout.

As soon as you have completed your purchase, you will see confirmation message with your order number. You will also receive a confirmation email. Once your order has been processed by the warehouse, you will receive another email to let you know that your order has been dispatched and is on its way to you.

Frequently asked questions

You have the ability to edit your order within 15 minutes of placing it. You are able to correct your email address if mistyped*, switch your delivery method*, change your delivery address* and add a retrospective discount code. 

*Harper & DPD Store Pickup options are excluded, sorry! 

This policy does not affect your statutory rights under the Consumer Contracts (Information Cancellation, and Additional Charges) Regulations 2013, which allow you to cancel and return items purchased online within the specified timeframes. To request a cancellation please visit our Terms of Trade page.

If your order is damaged or faulty, please contact Customer Services team at heretohelp@nobodyschild.com with your order number and they will advise further. If the item is faulty we may ask you to provide pictures of the item.

If you have received incorrect items, please contact our customer services team at heretohelp@nobodyschild.com

If an item is missing from your order it is likely that it was out of stock at the time the order was placed. If this is the case, then you will have automatically been refunded. Please note fragrances are shipped separately.

Yes, exchanges are now available through our Returns Portal as part of a trial. Simply select the exchange option when processing your return.

Exchanges are not currently available when you order via Harper Try Before You Buy. 

We take security very seriously, which is why we are committed to ensuring your information is safe and secure. We have robust security systems and procedures in place to ensure we safeguard information we collect online.

FREE UK Royal Mail standard delivery on all orders when you spend £150 and over, or £5

UK DPD Next Working Day Pickup £7

UK DPD Next Working Day £8

UK DPD Saturday Delivery £10

UK DPD Next Working Day AM Delivery £12

Please see the deliveries page for more information.

Our international delivery fees are available at checkout, for an indication of those prices please see below:

• United States: Free Express for orders over $150, $15 below
• Eurozone and Europe: €19 Express, €9 Standard
• Australia: $25 AUD
• Canada: $28 CAD
• New Zealand: $28 NZD
• Norway: 120 NOK Express, 60 NOK Standard
• Switzerland: 12 CHF Express, 6 CHF Standard
• Rest of World: £19 converted to local currency

Please see the deliveries page for more information.

You will be charged this at the checkout where applicable.

UK Customers:
Standard Delivery (£5 or free on orders over £150)
Your order will typically arrive within 3-7 working days. Delivered by Royal Mail.

DPD Next Day Delivery (£8)
Order by 7:30pm Monday to Thursday for next day delivery. Orders placed after 7:30pm will arrive the following working day.

DPD Saturday Delivery (£10)
Order by 7:30pm on Friday to receive your delivery on Saturday.

Please note: Orders are not dispatched on Bank Holidays.

International customers:
The delivery timeframe is dependent on shipping country. Estimated timeframes will display at checkout.

A signature from you or a neighbour may be required. If no one is home to sign for the parcel, the delivery company will leave a card with further information.

We're really sorry to say that there are some exceptions to the express delivery service. Please see below for details –

Orders placed Monday – Friday for delivery to the following postcodes will take 2 - 3 working days:
GY, HS, IM, JE, KW 15-17, PA49, 60 – PA75, PA78, PH30, PH41-44, ZE 2-3

Orders placed on a Sunday for delivery to the following postcodes will take 2 - 3 working days:
AB, BT, DD, EH, FK, G, GY, HS, IOM, IV, JE, KA, KW, KY,ML, PA, PH, TD,ZE

British Forces Deliveries
If you do choose to have your goods delivered to a British Forces address then please note that we are unable to deliver to PO Box addresses. A full postal address is required including a postcode. Sorry about this!

Nobody’s Child facilitate deliveries to the Channel Islands - please note, goods delivered to the Channel Islands may be liable for customs duties in accordance with the Channel Islands import rules. Therefore, the recipient of the goods (who may not always be the person who originally ordered the goods), will receive a separate request for payment of these charges.

Nobody’s Child has no control over applicable import duties, as such, we will not be able to predict what these charges may be; unfortunately, we are not able to offer support on localised import duty / tax processes. We encourage customers to check the import charges applicable before processing orders.

Please contact Zoa’s team directly at customersupport@zoarental.com where one of their rental experts will be able to help you.

For all full price items, we accept returns within 30 days of receiving your order if it's in perfect condition, unworn, and with the tags still attached. For all sale and markdown items, we accept returns within 14 days of receipt.

We offer easy UK returns, please generate your return via our returns portal here. 

For international returns please use the link here to generate your returns. International customers will be responsible for the cost of sending the return back to us. 

You can find the correct order number on your dispatch note listed as the SO reference. It's a 14-digit number that starts with GE.

Please follow the link here to our returns portal. Enter your 8-digit order number beginning with NC and your postcode. 
 

You will then be able to choose your returns method. If you’d like a digital QR code that you can take to the Post Office to scan, please select ‘Tracked Returns 48/Labels to Go’ – no printer is required for this method.
If you’d prefer to print your own physical label, please select ‘Tracked Returns 48’ – a printer is required for this method. Once you’ve made this selection, you won’t be able to go back and change your mind, so we kindly ask that you double check you have chosen the most suitable method before proceeding. Please contact our customer service team via heretohelp@nobodyschild.com for more information.

Please note, our returns portal will only be open to you within 30 days of receipt for full price items, and 14 days for sale items.

We accept returns for all full price items within 30 days of receiving your order, if it's in perfect condition, unworn, and with the tags still attached. For all sale items we accept returns within 14 days of purchase. 

Please review our Returns Policy here.

No. Each order must be returned separately. Multiple orders cannot be combined into one return. Attempting to do so may result in delays, failed returns, and a delayed refund. A £3 return fee applies per return.

It can take up to 21 days to process your return after your order arrives back with us, please use our Returns Portal to track this. 

If it has passed this time period, then please do reach out to Customer Services Team at heretohelp@nobodyschild.com who can help.

Please return your order as you normally would and we'll handle the rest.

You can track your return via your proof of postage, which will let you know when your order has been delivered back to our warehouse. An email will be sent to you once your return is with the warehouse, and a further email will be sent once the refund has been processed.

We currently don't refund delivery fees but postage is free on orders over £150 for UK customers. 

Yes, exchanges are now available through our Returns Portal.
 

Simply select the exchange option when processing your return. Both Instant Exchanges and Standard Exchanges are now available, these do not include the return fee and have complimentary standard delivery. 
 

Instant exchanges are sent out as soon as requested, after a pre-authorisation charge, and standard exchange require the products to be received and approved, prior to the exchange being despatched.
 

Exchanges are subject to stock availability at the time we process your return. Due to the nature of our business and high demand for our products, we cannot guarantee that the requested item will be in stock when your return is received.

Exchanges are not currently available when you order via Harper Try Before You Buy or have your order dispatched to a DPD Store Pick Up location. 

Unfortunately we cannot offer exchanges for international customers at this time. 

Instant exchanges are dispatched as soon as requested, after a pre-authorisation charge.
Standard exchange require the products to be received back to our warehouse and approved, prior to the exchange being dispatched.

No. We offer complimentary exchanges across both Instant Exchanges and Standard Exchanges. 

Instant exchanges require a £1 pre-authorisation charge, that will be released once your original item is returned. If you do not return the original item within 14 days of the exchange, this payment method will be charged for the non-returned item.

Your exchanged product price will be consistent to the orginal product price when purchased. 

We accept the following payment methods in the UK: Visa, Visa Debit, MasterCard, Apple Pay, Google Pay. We also accept PayPal and Klarna.
For international customers local payment providers are available at checkout.

You will be charged as soon as you have placed your order. If the money hasn't been transferred from your account within 24 hours, the order will be reverted.

Find more info here.

If you cannot find an item, it is likely that is has sold out. Take a look at our newest collection here.

Please find a link to our supplier manual: Ethics & Environment here. As well as our modern slavery statement here.

Unfortunately, we can’t process price matches for styles that have already been purchased, that may have since changed or are now included in a limited-time promotion, sale or markdown. Due to the nature of our business, products and prices can change from time to time due to stock, size availability and demand across the world.