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Returns

Sometimes, things just don’t work out. Here’s what you need to know about our returns...

    • How do I return my UK online order?

      We offer FREE UK returns via Royal Mail and you don’t need a Nobody’s Child account to start your return

      1. Make sure the items you’re returning are in perfect condition with the original tags still attached
      2. Package your return up, fill in the dispatch note indicating the items you want to return and add to your parcel
      3. Don’t worry if you haven’t got the original Nobody’s Child packaging, we will still accept your return in your own packaging 😊
      4. Access the Nobody’s Child returns portal Here to either generate a free returns label at home to print yourself or a QR code which can be scanned at the Post Office so that they can print the label for you
      5. Fill out your details – order number and personal details
      6. Send your returns and make sure you keep the receipt!

      Please note, we are unable to accept online returns to any of our stores.

      Still have a few questions? Head to our FAQs page or email our friendly customer service team: heretohelp@nobodyschild.com 

       

    • How long do I have to return?

      For our UK customers, on all full price items we accept returns within 30 days of purchase if it's in perfect condition, unworn, and with the tags still attached. For all sale items or when you have used a voucher code, we accept returns within 14 days of purchase. 

    • Where is my refund?

      It can currently take up to 21 days to process your return after your order arrives back with us. 

      You’ll receive an email when your parcel is on its way back to us. Once it’s arrived at our warehouse, your refund will be processed.

    • Can I exchange an item?

      Unfortunately, we can't currently offer exchanges, but please do send your purchases back to us for a full refund. 

    • I have the wrong or faulty items

      If you have received the wrong item, or if it is faulty or damaged, we’re really sorry! Please do get in touch with our Customer Support Team here with your order number and they will look into this for you. 

    • What products can’t I return? 

      We’re really sorry to say that we’re unable to accept returns for facemasks, earrings due to hygiene reasons and we don’t refund delivery charges. Please try on our swimwear over underwear for sanitary reasons and don’t remove the protective slip or we won’t be able to refund you.  

      We hope you understand! 

    • How do I return an international order?

      Please note that we have extended our returns window to 60 days to allow plenty of time for your return to reach us. 

      You can request a return here to generate a returns label. We don't have a free returns option for our international customers so you will be responsible for the cost of sending the return back to us.

      Please make sure you send items back in perfect condition and remember to pop your order note in the parcel with a note to tell us why you’re  returning the item.

      Do get in touch with our Customer Support Team via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.

    • How do I return my store order?

      We are unable to accept store returns at our warehouse. For store orders, please pop back to our London stores and our staff will be happy to issue you with an exchange or refund.