For our UK Customers:
Please note that we have extended our returns window to 30 days to make returns easier during this challenging time.
Returns are FREE in the UK - yippee! Please make sure you return your items in perfect condition with tags still attached. Our lovely Warehouse Team does check each item!
How to pack your NC Return…
Make sure to include your order note in the parcel including a reason why you are returning the item – it’s super handy info for us and also helps us to know the return is yours. Then feel free to use one of the attached prepaid returns labels, you can choose from either Royal Mail or Collect Plus. Remember to keep hold of your proof of postage!
Do get in touch with our Customer Support Team with your order number via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.
For our International Customers:
Please note that we have extended our returns window to 60 days to allow plenty of time for your return to reach us.
We don’t yet have a free returns option for our international customers so you will be responsible for the cost of sending the return back to us. Find our returns address here.
We’d highly recommend you send your return back to us via a tracked service as we won’t be able to refund any orders that get lost along the way to us. Please make sure to mark on the outside of the package ‘return of goods’ and your chosen courier should advise you to fill in a customs declaration form.
Please make sure you send items back in perfect condition (our Warehouse Team does check!) and remember to pop your order note in the parcel with a note to tell us why you’re returning the item – it’s super handy info for us and helps us identify the return.
Do get in touch with our Customer Support Team via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.
Once it arrives back with us…
We’re a super small team so it can currently take up to 21 days to process your return after your order arrives back with us. This is because all garments must be quarantined for a little while in line with UK Government guidelines.
Very Important Info: We are currently unable to send you an email once the return has arrived back with us - you will only receive an email when the refund has been processed. We’re working on it though, and hope to have this updated in the not-so-distant future!
Wrong or faulty items
If you have received the wrong item, or if it is faulty or damaged, we’re really sorry! Please do get in touch with our Customer Support Team here with your order number and they will look into this for you.
Unfortunately, we can't currently offer exchanges (we're a super tiny team and we don't have those powers just yet), but please do send your purchases back to us for a full refund.
What products can’t I return?
We’re really sorry to say that we’re unable to accept returns for facemasks due to hygiene reasons and we don’t refund delivery charges. We hope you understand!