Returns

Returns are free in the UK. If you are not in the UK you will be responsible for paying return postage yourself.  Please see our FAQ’s for details.

If for any reason an item you have received does not fit or suit you, simply return it in an unworn condition in its original packaging, making sure the original tags have not been removed, and send it to us to receive a full refund. For swimwear, pierced jewellery and cosmetics please see our FAQ’s for details.

Please use the pre-addressed Returns labels in your Thank You envelope that arrived with your items. If you need an international returns label, you can print one here

We accept returns made within 14 days of receiving your order. 

Wrong or faulty items

If you have received the wrong item, or if it is faulty or damaged, we’re terribly sorry. Please return the item to us by following the procedures detailed on the reverse of your delivery note that arrived with your items and we will make sure you receive a full refund. You can also check our FAQ’s for more details.

 

Exchanges

Unfortunately, we can’t process exchanges but you can return your item to us for a full refund and place a new order instead.