Returns are free in the UK. If you are not in the UK you will be responsible for paying return postage yourself. Please see our FAQ’s for details.
If for any reason an item you have received does not fit or suit you, simply return it in an unworn condition in its original packaging, making sure the original tags have not been removed, and send it to us to receive a full refund. We are also unable to offer refunds on cosmetics, swimwear or pierced jewellery unless product is faulty upon delivery. Please use the pre-addressed Returns labels in your Thank You envelope that arrived with your items. If you need an international returns label, you can print one here
We accept returns made within 14 days of receiving your order.
While it's usually a lot quicker, please note that the returns refund process can take up to 21 days to complete. However, we will make every effort to process this sooner for you, and will send a notification once your refund has been processed.
Wrong or faulty items
If you have received the wrong item, or if it is faulty or damaged, we’re terribly sorry. Please return the item to us by following the procedures detailed on the reverse of your delivery note that arrived with your items and we will make sure you receive a full refund. You can also check our FAQ’s for more details.
Unfortunately, we can’t process exchanges but you can return your item to us for a full refund and place a new order instead.