Returns

Sometimes, things just don’t work out. Here’s what you need to know about our returns...

    • How do I return my online order?

      The great news is that we offer FREE UK returns via Royal Mail and you don’t need a Nobody’s Child account to start your return

      1. Make sure the items you’re returning are in perfect condition with the original tags still attached
      2. Package your return up, fill in the dispatch note indicating the items you want to return and add to your parcel
      3. Don’t worry if you haven’t got the original Nobody’s Child packaging, we will still accept your return in your own packaging 😊
      4. Access the Nobody’s Child Royal Mail portal Here to either generate a free returns label at home to print yourself or a QR code which can be scanned at the Post Office so that they can print the label for you
      5. Fill out your details – order number and personal details
      6. Send your returns and make sure you keep the receipt!

      Please note, we are unable to accept online returns to our Carnaby Street store.

      Still have a few questions? Head to our FAQs page or email our friendly customer service team: heretohelp@nobodyschild.com 

       

    • How long do I have to return?

      We accept returns within 30 days of receipt of delivery as long as the item is in perfect condition, unworn, and with the tags still attached

    • Where is my refund?

      It can currently take up to 21 days to process your return after your order arrives back with us. 

      Very Important Info:
      We are currently unable to send you an email once the return has arrived back with us  — you will only receive an email when the refund has been processed. We’re working on it though, and hope to have this updated in the not-so-distant future! 

    • Can I exchange an item?

      Unfortunately, we can't currently offer exchanges, but please do send your purchases back to us for a full refund. 

    • I have the wrong or faulty items

      If you have received the wrong item, or if it is faulty or damaged, we’re really sorry! Please do get in touch with our Customer Support Teamhere with your order number and they will look into this for you. 

    • What products can’t I return? 

      We’re really sorry to say that we’re unable to accept returns for facemasks, earrings due to hygiene reasons and we don’t refund delivery charges. Please try on our swimwear over underwear for sanitary reasons and don’t remove the protective slip or we won’t be able to refund you.  

      We hope you understand! 

    • International returns.

      Please note that we have extended our returns window to 60 days to allow plenty of time for your return to reach us. 

      We don’t yet have a free returns option for our international customers so you will be responsible for the cost of sending the return back to us. Find our returns address below. 

      SEKO Logistics Omni-Channel Milton Keynes 
      High Standing 
      Harding Rd 
      Brinklow 
      Milton Keynes 
      MK10 0DF 
      United Kingdom 

      We’d highly recommend you send your return back to us via a tracked service as we won’t be able to refund any orders that get lost along the way to us. Please make sure to mark on the outside of the package ‘return of goods’ and your chosen courier should advise you to fill in a customs declaration form. 

      Please make sure you send items back in perfect condition and remember to pop your order note in the parcel with a note to tell us why you’re  returning the item.

      Do get in touch with our Customer Support Team via our contact form if you happen to need a new returns note with your order number and they can email you a replacement.

    • How do I return my store order?

      We are unable to accept store returns at our warehouse. Please pop back to our Carnaby Street store and our staff will be happy to issue you with an exchange or refund.