How far in advance can I make a booking?
The only way to reserve an outfit is to make a booking through our website so we recommend booking your outfit as soon as possible to avoid any disappointment. We suggest you book your delivery to arrive two days before your event.
Do I need to clean my rental before returning it?
Please don’t worry about cleaning your item – we’ll do it for you! Our warehouse professionally dry cleans all our items, so everything is practically brand new ready for the next customer.
How are garments cleaned?
All our clothes are professionally dry cleaned in our warehouse, including ozone washing and ozone chambers. These are powerful sanitisers and removes odours, germs, bugs and 99.8% of viruses.
What is accidental damage cover?
Accidental damage cover is included in your rental price, which covers any repairable damage that happens during your rental period. Please note that it doesn’t cover against loss, theft or damage beyond repair.
What if I return my rental late?
When items are returned late it can affect other customers’ orders. A fee of £25 per day will be charged until the item is returned. If after 30 days the item has still not been returned then the item will be classed as lost/stolen and you will be charged an additional £100 replacement fee.
What countries do you offer rental in?
As this is a pilot initiative, this service is currently only available in the UK.
Why can’t I see the rental button
Rental is only available on a curated range of NC products at the moment. If you have an ad blocker on your browser this might be disrupting the rental experience so we’d kindly like to suggest you switch this off and try again.
Do you still have a question?