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Returns
Extended UK Christmas Returns
Updated: 6th November 2024
We've extended our usual UK return period for Christmas. Any purchases made online placed between 6th November 2024 and 18th December 2024 can be returned up until 22nd January 2025, for a refund back to your original payment method.
For purchases made from 19th December 2024 onwards, our normal return policy will apply.
Please follow the relevant link below to make your return. We accept returns within 30 days of receiving your order if it's in perfect condition, unworn, and with the tags still attached. For more information please see below.
We are unable to accept returns of earrings for hygiene reasons. If you'd like to return swimwear, please make sure it still has the protective slip for sanitary reasons otherwise we won't be able to refund you.
How do I return my UK online order?
We offer free UK returns, please generate your return via our returns portal here. Please note that for all full price items, we accept returns within 30 days of receiving your order if it's in perfect condition, unworn, and with the tags still attached. For all sale and markdown items, we accept returns within 14 days of receipt. We are unable to accept online returns to any of our stores.
How do I return an international order?
For international returns please follow the link here to the returns portal.
You can find the correct order number on your dispatch note listed as the SO reference. It's a 14-digit number that starts with GE.
We are currently unable to offer a free returns option for our international customers so you will be responsible for the cost of sending the return back to us. We accept returns for all full price items within 30 days of receiving your order, if it's in perfect condition, unworn, and with the tags still attached. For all sale items or orders placed with a voucher code, we accept returns within 14 days of purchase. We are unable to accept the return of earrings for hygiene reasons.
How do I use the returns portal?
Please follow the link here to our returns portal. Enter your 8-digit order number beginning with NC and your postcode.
You will then be able to choose your returns method. If you’d like a digital QR code that you can take to the Post Office to scan, please select ‘Tracked Returns 48/Labels to Go’ – no printer is required for this method
If you’d prefer to print your own physical label, please select ‘Tracked Returns 48’ – a printer is required for this method. Once you’ve made this selection, you won’t be able to go back and change your mind, so we’d kindly like to ask that you double check you’ve chosen the most suitable method before proceeding. Please contact our customer service team via heretohelp@nobodyschild.com for more information. Please note, our returns portal will only be open to you within 30 days of purchase.
How long do I have to return?
We accept returns for all full price items within 30 days of receiving your order, if it's in perfect condition, unworn, and with the tags still attached. For all sale items, or orders with a voucher code, we accept returns within 14 days of receipt. Please note we are unable to accept the return of earrings for hygiene reasons. If you'd like to return swimwear, please ensure the protective sanitary strip is still intact otherwise we will be unable to issue a refund.
Customers are fully responsible for their return until the parcel has been marked as received at the Nobody’s Child warehouse. This includes ensuring that the correct return items, in perfect condition, are placed in original Nobody’s Child packaging. The correct courier labels must also be applied to the parcel. Please ensure you have proof of postage; this will be needed in the event you need to contact our customer services team about your return.
Can I exchange an item?
Unfortunately, we can't currently offer exchanges, but please do send your purchases back to us for a full refund.
I have the wrong or faulty items
If your order is damaged or faulty, please contact Customer Services with your order number and they will advise further. If the item is faulty we may ask you to provide pictures of the item.
What products can’t I return?
We are unable to accept returns of earrings for hygiene reasons. If you'd like to return swimwear, please make sure it still has the protective slip for sanitary reasons otherwise we won't be able to refund you.
How do I return my store order?
We are unable to accept store returns at our warehouse. For store orders, please pop back to our London stores and our staff will be happy to issue you with an exchange or refund.
Tailored and personalised to you
Length too long? Waist not fitting quite right? Skip the return and make it fit.
The secret to long-lasting clothing begins with finding your perfect fit. That’s why we offer you a seamless tailoring service, so you can love your clothes for longer – in a quick stitch.
Find out more.
How do I return my NC rental order?
Once you’ve finished with your rental, put it back in the bag it came in and send it back using the pre-paid returns label. For any other enquiries please contact Zoa’s team directly at customersupport@zoarental.com where one of their rental experts will be able to help you.
I've accidentally returned an item that isn't from Nobody's Child
Nobody’s Child is not responsible for any customer errors in relation to the preparation of returns, in particular, any items that do not belong to Nobody’s Child and subsequently returned to us by mistake. Our warehouse will always try to identify and locate items sent in error, but we cannot guarantee this will always be possible. If we are able to identify the items returned in error, and you would like us to return them to you, the associated delivery cost will need to be paid for by you.
Where is my refund?
Refunds can take up to 21 days. An email will be sent to you once your return is with the warehouse, and a further email will be sent once the refund has been processed. For further information please contact customer services.
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